That request is not necessarily their final word. They are saying this out of a sense of hurt. They are not feeling loved. You can and should approach them in love, knowing that they are hurt. Approach them from that position—-they are wounded in some way. I would not criticize them for that. The situation is what it is from their perspective and so your acknowledging their hurt may get their attention. You and others also may be hurt, but if you put your own woundedness on the table along with theirs, you likely will get nowhere. So, humility and courage are required if you approach them. If you can make progress, then in time your own hurt can be put on the table for (gentle) discussion.