Forgiveness Education: A Modern-Day Strategy That Can Improve Workplace Harmony

Two new research reports have just been published about forgiveness in the workplace and both of them reinforce the findings of a study done more than two years ago by Dr. Robert Enright, founder of the International Forgiveness Institute, and his research team.

That ground-breaking 2017 study, Forgiveness Education in the Workplace: A New Strategy for the Management of Anger, demonstrated the positive role forgiveness can play in reducing anger, resentment, and the desire for revenge among those coping with workplace injustice. 

Dr. Enright conducted that study, believed to be the first-ever exploration of forgiveness in the workplace, with UW-Madison researchers Ke Zhao and John Klatt. It was published in the London Journal of Research in Humanities and Social Sciences, a London, UK, peer-reviewed international journal for researchers and scientists.

The two new research reports, both published early in August, indicate that the insights of Dr. Enright’s 2017 workplace project are now gaining a foothold with other researchers. The first, Linking Forgiveness at Work and Negative Affect, was a study involving 376 manufacturing employees in Roorkee, a city in Northern India.

In that study, researchers at the Indian Institute of Technology-Roorkee implemented forgiveness interventions with employees in a control group and their analysis concluded that “forgiveness significantly reduces the NA (negative affect–the experience of negative emotions and poor self-concept) on employees and hence, organizations should make positive interventions in order to encourage forgiveness at work.” They also noted that forgiveness in the workplace is a subject “that has largely been ignored in organizational research.”

The second study, published Aug. 14 in the American Journal of Health Promotion, was titled,  Is Forgiveness One of the Secrets to Success? Considering the Costs of Workplace Disharmony and the Benefits of Teaching Employees to Forgive. The research team was led by noted forgiveness researchers Loren Toussaint (Luther College, Decorah, IA) and Frederic Luskin (Stanford University, Palo Alto, CA).

According to their analysis: “Worker well-being and productivity benefit when forgiveness skills are taught.” They also speculate that Forgiveness might prove to be one of the most commonly overlooked but crucial elements to any organization’s success. Investment in studying, developing, and monitoring forgiveness and its effects may well become a priority for those organizations wishing to succeed in the 21st century.”  

Both of those new research reports on forgiveness in the workplace provide strong evidence and reinforcement of what Dr. Enright’s team reported in 2017 that forgiveness education is “a systematic, easily-implemented, and non-threatening way to reduce anger in the workplace.” The team recommended that employers conduct regularly scheduled forgiveness education workshops to help their employees be more content and productive.


Learn more about the significant role of workplace forgiveness education by clicking on any of the research report titles highlighted in this article.

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