Yes, one can have an intuitive sense that forgiving is good. One can try to “step inside the other’s shoes” to see the other’s woundedness. These processes actually are part of the forgiveness process, but not everyone is aware of this. As the forgiver softens the heart toward the other, then the commitment to forgive might emerge or develop strongly enough so that the person consciously commits to the forgiveness process.
For additional information, see The Four Phases of Forgiveness.